The story is based on true events but the names have been omitted.
I came across this New Old Stock "mint" guitar on one of the online marketplaces. I'm picky as hell so I reached out to the seller for an in hand confirmation of the description. He noted a few barely noticable pick scratches and changed the description to excellent. I mulled over the purchase because it was a lot of money to me for a used guitar but I decided to get it.
I received it quickly and all of the packaging was thankfully fine. Upon initial inspection of the guitar, I noticed that there was a chip at the top of the headstock and a small ding by the input jack .They both bothered me a little but figured I'd get over them after I played it. When I took it out of the case, I immediately noticed the chunks of paint out of the bottom of the guitar. Helen Keller would have noticed them even sooner.
I took pictures and reached out to the seller and he had me inspect the inside of the case for any evidence of hidden shipping damage. There wasn't any and I passed on a price adjustment for me to keep it. I shipped it back and was refunded all of my money with the exception of the $90 it took to get it back to the seller. I received my refund within a week and the seller relisted it with pictures of their own of the damage and adjusted the condition and pricing accordingly.
A few days ago, I noticed that the listing was changed back to the misleading wording of the original and the pictures of the damage had been removed.
I feel conflicted because of my money being quickly refunded (all but the $90 to get it back) but think it's B.S. to put someone else in the same predicament.
I came across this New Old Stock "mint" guitar on one of the online marketplaces. I'm picky as hell so I reached out to the seller for an in hand confirmation of the description. He noted a few barely noticable pick scratches and changed the description to excellent. I mulled over the purchase because it was a lot of money to me for a used guitar but I decided to get it.
I received it quickly and all of the packaging was thankfully fine. Upon initial inspection of the guitar, I noticed that there was a chip at the top of the headstock and a small ding by the input jack .They both bothered me a little but figured I'd get over them after I played it. When I took it out of the case, I immediately noticed the chunks of paint out of the bottom of the guitar. Helen Keller would have noticed them even sooner.
I took pictures and reached out to the seller and he had me inspect the inside of the case for any evidence of hidden shipping damage. There wasn't any and I passed on a price adjustment for me to keep it. I shipped it back and was refunded all of my money with the exception of the $90 it took to get it back to the seller. I received my refund within a week and the seller relisted it with pictures of their own of the damage and adjusted the condition and pricing accordingly.
A few days ago, I noticed that the listing was changed back to the misleading wording of the original and the pictures of the damage had been removed.
I feel conflicted because of my money being quickly refunded (all but the $90 to get it back) but think it's B.S. to put someone else in the same predicament.