I recently purchased a Origin 20 head from AMS and after looking through a few threads on this forum and the Gear Page, I discovered that these were sent out with a defective speaker jack(s). This is something that Marshall has known about since at least May. There is a "repair kit" that will supplied to Marshall authorized repair stations to fix the problem that also includes a sticker that is affixed to the rear of the amp that indicates the outputs #2 and #3 should be used to run two 16 ohm cabs. Evidently, amps that do NOT have this sticker are defective. (If I am wrong about this, please correct my statement.)
In my case, getting the amp fixed (under warranty) will entail taking the amp to the nearest Marshall repair center, 35 miles from my home, and then wait for them to fix it, and then drive back and pick it up..
The issue is not causing me any problems now, but at some time I may wish to use it with two cabs, as one of the reasons I bought a head is for flexibility in using speakers, or I may wish to sell the amp at some point. The other thing is I may not have discovered this and not found out until I was in a situation where the amp may not have worked in the way it was intended.
If I would have known about this hassle, I probably wouldn't have purchased the amp in the first place and looked for one that would have worked right out of the box.
When I called AMS customer support, I was referred to call Marshall customer service and they would "take care of me". When I did this, they knew right what I was talking about, gave me the telephone number of a couple service centers and explained that if the center didn't know what I was talking about to just tell them to contact Marshall and they would explain it to them and get them the parts and the sticker. I've called the local repair center and left a message for them to call me back, so I could find out what sort of turn around time I should expect.
The thing is, I like the amp and want to keep it.
In my case, getting the amp fixed (under warranty) will entail taking the amp to the nearest Marshall repair center, 35 miles from my home, and then wait for them to fix it, and then drive back and pick it up..
The issue is not causing me any problems now, but at some time I may wish to use it with two cabs, as one of the reasons I bought a head is for flexibility in using speakers, or I may wish to sell the amp at some point. The other thing is I may not have discovered this and not found out until I was in a situation where the amp may not have worked in the way it was intended.
If I would have known about this hassle, I probably wouldn't have purchased the amp in the first place and looked for one that would have worked right out of the box.
When I called AMS customer support, I was referred to call Marshall customer service and they would "take care of me". When I did this, they knew right what I was talking about, gave me the telephone number of a couple service centers and explained that if the center didn't know what I was talking about to just tell them to contact Marshall and they would explain it to them and get them the parts and the sticker. I've called the local repair center and left a message for them to call me back, so I could find out what sort of turn around time I should expect.
The thing is, I like the amp and want to keep it.
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