Analogman88
Member
I shipped an item to an Ebay buyer using UP$ and got REAMED.
Three weeks ago I listed a Marshall 1960AHW cabinet as "mint condition" without a blemish because I had babied it for 3 years, not allowing one single scratch on it. I wouldn't even set a head on top of it without a soft cloth in between. Here are some before shipping pics from the Ebay listing: (pics 9-11 in link below) To help attract buyers I decided to list it as free shipping...HUGE mistake.
The auction ended. Once I received payment in PayPal, I congratulated the buyer and told her the amp was boxed up and I was on my way to the UP$ hub. It was carefully packed in the ORIGINAL box it shipped in from England to the retail store I bought it from with 2 thick layers of heavy cardboard and cushioning under that. Without a single bump, jostle, or scrape, I carefully took it into the building and put it behind the counter as I was instructed. I paid them my money to ship it to MI and said, "We're all good here?" The woman patted the box and said, "We're all good here!" From here, it is no longer my responsibility, as I'd done my part, it was in there hands and they'd been paid to perform their services competently. It's their responsibility now, right? That's what I thought...
I get an email with pictures attached and learn of the condition of the amp as it arrived to my buyer. Here are the pictures I received: (pics 1-4 link below) I told her to take pics of the damage and the box and notify UP$ of the abuse and damage they'd inflicted through their negligence. She did. From there UP$ picked it up to do their little token "inspection" to see if they were liable to repair or replace the item. Through their self-granted authority, they deemed that they were not liable for any damages because the item was insufficiently packaged for transit by the sender and the sender (me) was liable for all damages incurred. This is a lie. I packed it in the ORIGINAL approved box with added protection and cushioning and it's my fault they damaged it? There was no mention it was insufficiently packed when they took my money to ship it. You pay them to ship it safely, and you pay them again to ensure its safe arrival-rephrase: you pay them a substantial additional fee to do the RIGHT thing in the likely case of their negligence, therefore indulging them in their greed, and taking the word of a dishonest and crooked organization. Then they just lie their way out of it to avoid paying for their incompetence to perform the service you already paid them twice for in the first place...
But wait, there's more: After they established that there would be no repair or replacement to the buyer or the sender, I refunded the buyer for the full Ebay list price including the slice Ebay took from the transaction because that was the right thing to do, Then UP$ denied my claim for compensation on the grounds that insurance doesn't cover damage due poorly packaged items, so because of their abuse the damage was "my fault" and I was "not eligible for any compensation" whatsoever. Then I get a bill to ship it BACK to ME from MI (buyer) to PA (inspection) to OH (IDKW) to my HOUSE in WV in its damaged state, already de-valued by half of my original asking price. Then I get it back and there are 6 additional tolex tears, abrasions, and dents-1 of them penetrating over 1/4" deep into the wood like this: (pics 5-8 link below) I don't even have the original box anymore because the delivering UP$ driver stopped at my dad's place of business while he was busy with a customer and demanded to drop it off there, not taking no for an answer. Dad called and told me and the UP$ driver told me over the phone he had a funeral to go to and going to the end of his route would make him late. I said alright but read the serial number off to me before you leave (I wanted to make sure the buyer didn't just want to swap an already damaged cab for a nice one on Ebay), so he set the phone down (my dad is out on the lot) and because the handles weren't easily accessible, he tears the box into pieces and destroys it to get to the serial number at the bottom.
Now I'm stuck with a damaged cabinet, no compensation for it whatsoever, not even a box to ship it in, and UP$ charged me substantial fees all along the way for all of this gracious service.
I'm pretty bummed out right now, but this is NOT a sob-story. It is a WARNING to all of my friends to not let this happen to you. ALWAYS AVOID USING UP$ whenever possible. When ordering anything, insist that they use another carrier if possible. So far, I have never had a bad experience with Fed Ex or USPS. I now cannot do anything about this except to warn my friends of what happend. DON'T USE UP$! http://s722.photobucket.com/user/Analogman88/library/?sort=3&page=1
Three weeks ago I listed a Marshall 1960AHW cabinet as "mint condition" without a blemish because I had babied it for 3 years, not allowing one single scratch on it. I wouldn't even set a head on top of it without a soft cloth in between. Here are some before shipping pics from the Ebay listing: (pics 9-11 in link below) To help attract buyers I decided to list it as free shipping...HUGE mistake.
The auction ended. Once I received payment in PayPal, I congratulated the buyer and told her the amp was boxed up and I was on my way to the UP$ hub. It was carefully packed in the ORIGINAL box it shipped in from England to the retail store I bought it from with 2 thick layers of heavy cardboard and cushioning under that. Without a single bump, jostle, or scrape, I carefully took it into the building and put it behind the counter as I was instructed. I paid them my money to ship it to MI and said, "We're all good here?" The woman patted the box and said, "We're all good here!" From here, it is no longer my responsibility, as I'd done my part, it was in there hands and they'd been paid to perform their services competently. It's their responsibility now, right? That's what I thought...
I get an email with pictures attached and learn of the condition of the amp as it arrived to my buyer. Here are the pictures I received: (pics 1-4 link below) I told her to take pics of the damage and the box and notify UP$ of the abuse and damage they'd inflicted through their negligence. She did. From there UP$ picked it up to do their little token "inspection" to see if they were liable to repair or replace the item. Through their self-granted authority, they deemed that they were not liable for any damages because the item was insufficiently packaged for transit by the sender and the sender (me) was liable for all damages incurred. This is a lie. I packed it in the ORIGINAL approved box with added protection and cushioning and it's my fault they damaged it? There was no mention it was insufficiently packed when they took my money to ship it. You pay them to ship it safely, and you pay them again to ensure its safe arrival-rephrase: you pay them a substantial additional fee to do the RIGHT thing in the likely case of their negligence, therefore indulging them in their greed, and taking the word of a dishonest and crooked organization. Then they just lie their way out of it to avoid paying for their incompetence to perform the service you already paid them twice for in the first place...
But wait, there's more: After they established that there would be no repair or replacement to the buyer or the sender, I refunded the buyer for the full Ebay list price including the slice Ebay took from the transaction because that was the right thing to do, Then UP$ denied my claim for compensation on the grounds that insurance doesn't cover damage due poorly packaged items, so because of their abuse the damage was "my fault" and I was "not eligible for any compensation" whatsoever. Then I get a bill to ship it BACK to ME from MI (buyer) to PA (inspection) to OH (IDKW) to my HOUSE in WV in its damaged state, already de-valued by half of my original asking price. Then I get it back and there are 6 additional tolex tears, abrasions, and dents-1 of them penetrating over 1/4" deep into the wood like this: (pics 5-8 link below) I don't even have the original box anymore because the delivering UP$ driver stopped at my dad's place of business while he was busy with a customer and demanded to drop it off there, not taking no for an answer. Dad called and told me and the UP$ driver told me over the phone he had a funeral to go to and going to the end of his route would make him late. I said alright but read the serial number off to me before you leave (I wanted to make sure the buyer didn't just want to swap an already damaged cab for a nice one on Ebay), so he set the phone down (my dad is out on the lot) and because the handles weren't easily accessible, he tears the box into pieces and destroys it to get to the serial number at the bottom.
Now I'm stuck with a damaged cabinet, no compensation for it whatsoever, not even a box to ship it in, and UP$ charged me substantial fees all along the way for all of this gracious service.
I'm pretty bummed out right now, but this is NOT a sob-story. It is a WARNING to all of my friends to not let this happen to you. ALWAYS AVOID USING UP$ whenever possible. When ordering anything, insist that they use another carrier if possible. So far, I have never had a bad experience with Fed Ex or USPS. I now cannot do anything about this except to warn my friends of what happend. DON'T USE UP$! http://s722.photobucket.com/user/Analogman88/library/?sort=3&page=1
