Have you tried turning up the Vol 2 a bit? I usually keep both volumes at about 7. If I turn Vol 2 up to about 8-9 it sounds super bassy. Mine sounds pretty much the same no matter where the EPA is, although it sounds a bit more ballsy with the EPA turned up higher. It doesn't sound bassier, but ti does cause a lot more vibrations rattling the room.
If the autobias doesn't work I'd take it straight to a good tech and get it sorted out.
Before you use the auto bias, check where the little bias trim pot is set. It should be set roughly in the middle. The bias trim pot is the little white thing under the EPA dial. You can use a thin guitar pick to adjust it. Make sure you run the autobias after you adjust it.
To run the autobias, just hold down the FX loop button and the 100/50w button on the back of the amp and flick the power switch. Keep holding the buttons for a few seconds, 4-5, and it should be doing its thing. You should see the 4 little red lights flickering on the back. Give it 5 mins or so and it should be biased.
If that doesn't work, it looks like its tech time unfortunately. If you are in the UK, I'd suggest taking it back to the store you got it from. It is probably still under warranty and they can send it off to Marshall to get fixed. If you are in another country and don't have a good tech that you trust, bring it back to the store and they will either send it to a Marshall verified tech or direct you to the tech.
I hope you get things sorted
If the autobias doesn't work I'd take it straight to a good tech and get it sorted out.
Before you use the auto bias, check where the little bias trim pot is set. It should be set roughly in the middle. The bias trim pot is the little white thing under the EPA dial. You can use a thin guitar pick to adjust it. Make sure you run the autobias after you adjust it.
To run the autobias, just hold down the FX loop button and the 100/50w button on the back of the amp and flick the power switch. Keep holding the buttons for a few seconds, 4-5, and it should be doing its thing. You should see the 4 little red lights flickering on the back. Give it 5 mins or so and it should be biased.
If that doesn't work, it looks like its tech time unfortunately. If you are in the UK, I'd suggest taking it back to the store you got it from. It is probably still under warranty and they can send it off to Marshall to get fixed. If you are in another country and don't have a good tech that you trust, bring it back to the store and they will either send it to a Marshall verified tech or direct you to the tech.
I hope you get things sorted